![]() ![]() If you see a specific error, go back to the Utility section.Choose the File menu and select Utilities.Go to the Window menu and select Close All.This tool scans your company file for issues and fixes them right away. With this, I'd recommend running the verify and rebuild tool. I'm pleased to provide troubleshooting steps to solve the dilemma of being unable to use Thunderbird as an email provider in your two workstations.įailure to use the email provided in the two workstations occurs when the data is damaged. I appreciate all the steps you've taken so far to resolve the Thunderbird issue in your QuickBooks Desktop (QBDT). You've come to the right place for an answer, partsgray. ![]() What do I need to do on the other 2 workstations to get QB to see and use TB ? I did send a test message from QB using Thunderbird and it work fine. So I installed Thunderbird on that workstation and when I started Quickbooks and went into preferences, send forms Thunderbird was listed as an email choice. We have one workstation that we use for processing UPS, and it has Quickbooks installed as a backup in case maintenance is being performed on one of the other workstations. So in thinking that maybe Quickbooks would not work with Thunderbird I tried one more thing. I removed Quickbooks, rebooted the system, then reinstalled Quickbooks, and that did not work. I have tried downgrading to an older version of Thunderbird and that did not work. Since setting Thunderbird as the default client on both workstations Quickbooks will not see it or offer it as a choice in the send form area of preferences. To switch back to outlook I had to uninstall Thunderbird. In the past there were 2 occasions when Quickbooks switched to Thunderbird without me doing anything. In the past I was using outlook as my primary email client, and had Thunderbird installed to try out. Due to some problems we were having with our email provider and outlook 2007 on 2 workstations I installed Thunderbird ver 91 and set it as the default email client. We have several workstations that are using Quickbooks enterprise 2021, and were using Outlook 2007. ![]()
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